Yes, you can return most online orders within 14 days—but there are a few important conditions.
What happens if items are out of stock?
Some products do sell out quickly—but our team can help you find out when they’ll be back or suggest great alternatives.
Can I pre-order products that are currently out of stock?
Yes, we understand that waiting for the perfect flooring can be frustrating, so we offer the option to pre-order out-of-stock products to secure your purchase. Here’s how it works:
Can I place an order for delivery outside the UK?
Unfortunately, we currently only deliver within the UK.
How can I place an order?
Placing an order on our website is simple and user-friendly. Follow these steps:
What happens if an item in my order is out of stock?
If an item is out of stock, our team will contact you with alternative options or the expected restock date. You can choose to wait, select a different product, or request a refund.
How Many Free Samples Can I Order?
At Flooring365, we want to ensure you feel confident in your flooring choice. That’s why we offer up to 10 free samples per customer!
Can you get samples of laminate?
Hi Sophie,Sorry - due to the costs involved we don't offer our free sample service on our laminate range.
Can I cancel or return my order?
Full details on how to cancel or return an order can be seen here on our Cancellation and Returns policy.
Can I change or cancel my order?
If you need to change or cancel your order, please contact on 0333 002 0175 as soon as possible. Changes can be made only before the order has been processed or dispatched.
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