Delivery Information

Delivery is worked out automatically at checkout or you can call us where one of our sales team will work out the best way to deliver your order.

NEXT DAY DELIVERY can offer a quick delivery service on most products with goods being delivered within 2-3 working days, between the hours of 8am-6pm subject to road conditions. Next working day delivery cut off is 11am.  Not available on orders placed on a weekend or bank holiday. All deliveries are subject to stock availability.


Standard delivery means orders will be dispatched and delivered within 3-4 working days. All deliveries are subject to stock availability. Delivery date is agreed by phone on the day the order is placed so please ensure you provide a telephone number you can be contacted, alternatively you can call us prior to ordering to check we can deliver on your preferred date.


Please be aware that certain products are stored in certain warehouses. To avoid disappointment or wasted journeys, please make sure you call us prior to arranging a collection to ensure we have stock of the item.


Collection from any of our flooring warehouses is subject to a standard £20 handling fee. This helps subsidise direct costs incurred from preparing and picking your order ready for collection.


Delivery charges will vary depending on postcode, size of the order and the weight and length of the order. Larger orders (typically over 30m) and those to remote locations may incur further charges - we will always inform you before processing your order if this is the case. Please call one of our team to get a FREE quote for delivery to your postcode. Saturday & timed deliveries are available at an extra cost, please contact us to discuss these.


Delivery times are between 8.00am & 6.00pm. Unfortunately, we cannot offer you an estimated time of arrival as we use a pallet courier to deliver the goods. If there is the likelihood of delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options. No items will be left in garages/sheds etc. Any missed deliveries will incur a re-delivery charge. We have developed a very reliable carrier delivery service but it is possible due to unforeseen circumstances that an order may not reach its destination within the stated time frame, for this reason we strongly advise against booking installers until your goods have arrived as we cannot be held liable for any consequential loss.


Following insurance guidelines, all wood deliveries are curb-side which means they will be placed at the nearest access point for the vehicle to the delivery address given. Deliveries are made by large vehicles so any access concerns, for example the road is subject to size/weight restrictions or parking issues etc, this needs to be mentioned at time of placing the order as alternative delivery arrangements may be necessary. Any failed delivery will incur a re-delivery charge. works with reliable couriers to ensure delivery standards are maintained. Please ensure you check all your packages upon arrival to ensure the order is complete & there is no damage that may have been caused during transit. If you are unfortunate enough to receive damaged/missing goods, please ensure you make a note of it on the courier’s paperwork & advise us of the issue within 48 hours. Any claim for damaged goods cannot be made if it has not been signed for as damaged. Please make us aware of any issues as soon as possible within 48 hours of receipt of goods. Any goods refused at time of delivery, that are found undamaged once returned, will be charged for their return to the warehouse.

We strongly advise you not to book installers until your flooring has arrived and you have checked it as we cannot be held liable for any consequential loss.