Here at flooring365.co.uk we use several delivery methods, our own vehicles, or third-party Parcel companies or Pallet carriers. If in the event you are not entirely happy the following policy will be adhered to: In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 14 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at:
If goods have not been dispatched (sent) we will refund you the full invoice amount, minus any associated costs, within 14 working days of notification.
If you have taken delivery for your goods you must return the goods to us at your own expense following our authorization. Returns will only be accepted within 14 days of receipt. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Please note that we do not accept returns on sale items.
Direct expenses incurred include any delivery costs, picking fees or restocking fees (20%) whether charged or not.
You can return your order up to 14 days after the day of delivery, providing it is in a condition to be resold. 14 days gives you adequate time to check your order and inform us of your wish to return. The condition will be checked when the order is returned and we have outlined some tips to help you meet our return requirements. If you do not meet the below requirements we cannot accept a return;
Carefully open your order without ripping through packaging, most products can be carefully opened with a knife down the lines of tape.
Request to the delivery driver that you keep the pallet your order arrives on, in the event of a return the carriers state the order must be in a collectable condition before they will collect. Collectable condition is where the product is securely strapped to a pallet and can be loaded via pallet truck back onto a delivery wagon.
By UK Law refunds are to be made within 14 days from the date return. However, as a company we believe this is too long and we work to a 10 days cleared funds refund policy, but it is often much quicker. If the product has a fault we will look to replace the product at our cost as soon as you make us aware with photo evidence to firstname.lastname@example.org. If you simply change your mind about your order we will give you a full refund with any delivery costs deducted. You are also able to return the product yourself. This needs to be arranged with our office.
All returns are subject to a 20% restocking fee.