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  • 0333 002 0175
  • Open 9am - 8pm Monday to Friday. Weekends 9am - 5pm

  • Warehouses - London - Leeds - Southampton - Cardiff - Coventry - Liverpool - Hartlepool - Livingston

10% Off Clearance Flooring

When you order underlay at the same time

Use discount code 'HOLIDAY10' at the checkout.
T&C - applies to clearance flooring only when bought with matching volume of underlay

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Terms and Conditions

When you purchase from flooring365.co.uk, you are agreeing to the following terms and conditions:


Shipping


While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
Goods delivered normally arrive between 8am and 6pm, Monday to Friday. You are able to request your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then call you to confirm that this date is possible, or to arrange an alternate date that is convenient to you.


Most orders are dispatched from stock with a lead time of 2-3 days. Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 11am. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.


Due to insurance guidelines, all flooring deliveries are made to kerb side at the nearest access point to the delivery address for the delivery vehicle. You must arrange for adequate help to off load the flooring, the driver cannot help move the flooring into your home. As a delivery can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion.


If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable.
Deliveries cannot be left outside in porches, garages or any other location.


Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims, for damaged items, can be made after our driver has left the delivery address, unless signed for as damaged on delivery.
In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.


No liability can be accepted for costs caused by late deliveries or for any other reason. We advise against booking trades for installations until goods have been received.


Receipt of your goods / Signing for


When you receive your order, please ensure the quantities match what you ordered. To guarantee customer satisfaction, please make a note of the following when receiving your order.
Visually inspect the condition and quantity of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the pallet and count each item to make sure everything ordered has been received.


Prior To use


Please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted.
It is also the responsibility of the person installing the floor to de-select any faulty of damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.


Damaged Faulty Goods


Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods.


Cancellations and Returns


Here at flooring365.co.uk we use several delivery methods, our own vehicles, or third party Parcel companies or Pallet carriers. If in the event you are not entirely happy the following policy will be adhered to: In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 14 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at:


http://www.legislation.gov.uk/uksi/2000/2334/contents/made

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf


If goods have not been dispatched (sent) we will refund you the full invoice amount within 2 working days of notification.


If you have taken delivery for your goods you must return the goods to us at your own expense following our authorization. Returns will only be accepted within 14 days of receipt. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement.


Direct expenses incurred include any delivery costs or restocking fees (20%) whether charged or not.


Deliveries are calculated by weight and delivery location.


If the courier arrives at your address and you refuse to delivery and cancel the order you will be liable for any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not.
All goods must be re-packed as they were received. Refunds will be made within 14 days of cancellation. Returns and cancellations can not be accepted on special offer products.
To cancel or amend your order you must inform us either in writing or by email: info@flooring365.co.uk


VAT


The price shown for the goods includes VAT unless otherwise stated. This will be added as you go through the checkout and before you make your purchase.


Product Guarantee


Product guarantees are listed against the products, correct use of the products and circumstances of there use are the basis of any product guarantee. Guarantees are covered by the manufacturers and will be dealt with by them.


Sampling


We offer a sampling service – this entails a pack being opened and cut into jiffy bag pieces and dispatched on request. No pre-selection takes place with samples, as such boards you receive may vary in colour and grading of the wood. Being a natural product shade variations will apply.


Internet Pictures


Whilst every effort is made to use a photograph as close to the real item as possible, some screens and browsers affect the colour of the picture displayed. Please use our sample service for confidence.
Indemnity


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


Jurisdiction


The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.


Consumer Rights


None of the above Terms and Conditions affects your statutory consumer rights.

© 2019 Flooring365. All Rights Reserved.
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