What happens if an item in my order is out of stock?

If an item in your order is out of stock, don’t worry—our team will reach out to you promptly to keep you informed. We’ll provide the following options:

Wait for the item to restock: If the product is expected to be available soon, we’ll let you know the estimated restock date so you can decide if you’d like to wait for it.

Choose an alternative product: We’ll suggest similar products that meet your needs. You can review these options and decide which one works best for you.

Request a refund: If neither waiting nor an alternative product suits you, we’re happy to process a refund for the out-of-stock item.

Our goal is to make the process as smooth as possible and ensure you have flooring you love without unnecessary delays or inconvenience. If you have specific requirements or deadlines, let us know, and we’ll do our best to accommodate you.