FAQ Search Results

When does the 6-week free storage period start?

The 6-week storage period starts from the date your order is paid in full. We’ll confirm the storage timeline with you so you know exactly when your free period ends.

Do I need to pay the storage fee in advance if I extend beyond 6 weeks?

Yes — once your free 6-week storage period ends, and you’ve let us know you’d like to extend, we’ll ask how much longer you’d like us to store your flooring for. From there, our team will send you a proforma invoice based on the extended time period at £5 per day, per pallet.

Will my flooring be safe while in storage?

Absolutely. Your flooring is stored in a secure, dry, and temperature-appropriate environment to ensure it stays in perfect condition until you're ready for delivery.

Can I extend the storage period beyond 6 weeks?

Yes! Extend your flooring storage beyond 6 weeks for just £5 per day per pallet. Contact us to arrange extended storage and keep your flooring safe until delivery.

Is there a fee for holding my flooring order?

Not at all! We offer complimentary storage for up to 6 weeks, giving you peace of mind and flexibility without any extra cost.

How do I request storage for my order?

Simply let us know during checkout or contact our customer service team after placing your order. We'll pop your flooring into secure storage and arrange delivery when you're ready.

Can you hold my flooring order until I'm ready for delivery?

Yes, we can! At Flooring365, we're happy to store your flooring order for up to 6 weeks after purchase, free of charge.

What is the difference between solid wood and engineered wood flooring?

Solid wood is a single piece of timber, while engineered wood is layered for added stability. Both look stunning, but one might be better suited to your home than the other—find out which!

What is a floating floor?

A floating floor is a type of flooring installation where the planks are not nailed or glued to the subfloor. Instead, the boards are designed to click or slot together, allowing the entire floor to "float" securely above the subfloor.

What is the lifespan of laminate flooring?

The lifespan of laminate flooring typically ranges from 10 to 30 years, depending on the quality of the product, installation, and how well it’s maintained...