FAQ Search Results

How do I prepare my subfloor before laying new flooring?

To prepare your subfloor, clean it thoroughly, ensure it’s dry and level, and repair any cracks or bumps before laying new flooring.

How do I install click-lock flooring myself?

Click-lock flooring is designed for easy DIY installation—simply lay the planks over your underlay and click them together, no glue or nails required.

What’s the difference between normal and prime grade wood flooring

Prime grade wood has fewer knots and a more uniform appearance, while normal (often rustic or natural grade) wood shows more variation, knots, and character.

What’s the difference between lacquered and matt lacquered finishes?

Lacquered finishes are shinier and more reflective, while matt lacquered finishes offer a more natural, low-sheen look—both provide excellent durability.

How do I work out how much flooring I need?

Measure your room’s length × width to get m², then add 5–15% for waste depending on the pattern. Simple, but essential!

How do I fix a creaky floor?

Creaky floors usually mean movement between boards or with the subfloor. Tighten loose areas, try talcum powder, or use a repair kit for a quick fix.

What’s the ideal thickness for engineered wood flooring?

The ideal thickness for engineered wood flooring is typically 14mm to 15mm in total, with a 3mm to 4mm wear layer. This combination offers excellent durability and stability, while still being compatible with most subfloors and underfloor heating systems...

Does thicker flooring mean better quality?

Not always—but it can mean better comfort, durability, and noise reduction. It’s one piece of the puzzle—core strength and wear layer matter too!

What’s the difference between 3mm and 5mm underlay?

Think all underlay is the same? Not quite! Discover how the right thickness can impact comfort, noise, and the feel underfoot.

Can I choose a delivery date later on, after I’ve ordered?

Yes, absolutely! If you’re not ready to book a delivery date at the time of purchase, that’s no problem at all. Many of our customers take advantage of our free 6-week storage to give themselves time to finish up building work, decorate, or just wait for the right moment to fit their flooring.